EA is continuing to try and solve the server woes that are facing players attempting to access their newly purchased copies of SimCity. And yet, we have no real explanation as to why EA wasn’t prepared for the launch. It also doesn’t help that Kip Katsarelis, senior producer on SimCity, has partly blamed players for the problems simply by not leaving the game and rendering it too popular.In a post on the SimCity forums, Katsarelis attempted to give an update on the situation regarding player access to servers. He said it only took a few hours for the North American servers to reach capacity on launch day because “players were having such a good time they didn’t want to leave.”Normally that would be cause for celebration by a publisher and developer as it means the game you created is very popular. But not in this case. Katsarelis went on to say that because of this, it “made it difficult for new players to join.” It doesn’t matter if he meant that to be a positive thing or not, it’s not the right thing to say when your gamer base is totally frustrated with the situation.A forum post by Maxis yesterday said that new servers would be online by Saturday, but Katsarelis suggests it’s going to take up 3 days to have them installed. He also said EA has prepared for Australian, Japanese, and gamers across Europe by rolling out more servers for each territory. We’ll find out soon enough if the extra capacity is enough to cope as the game launches across Europe today.If you have managed to get on the servers be aware that SimCity is not functioning with all its features enabled at the moment. As a way of dealing with the server load, achievements, leaderboards, and Cheetah Speed (speeds up time in the game) have all been disabled temporarily. Maxis and EA haven’t stated when they will be turned back on yet.Although regular updates about the game are welcome, I doubt many players battling with SimCity servers will appreciate this one. It does not contain a clear apology to gamers, and talks about it being “an exciting week” for the team and EA/Maxis experiencing “some bumps along the way.” I think he’s missed the point completely. It was meant to be an exciting week for gamers, not just the team, and these bumps he mentions amount to a disaster and lack of planning from one of the largest and most experienced game publishers in the world.
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